Shipping policy
Lush Strands Shipping Policy
At Lush Strands, we strive to deliver your orders quickly and efficiently. Please review our shipping policy below to understand our shipping process, costs, and estimated delivery times.
1. Order Processing Time
- All orders are processed within 1-2 business days (excluding weekends and public holidays).
- Once your order has been shipped, you will receive a confirmation email with tracking information.
2. Shipping Destinations
We currently ship to:
- Australia
- New Zealand
At this time, we do not offer international shipping outside these regions.
3. Shipping Costs & Delivery Times
| Shipping Option | Cost | Estimated Delivery Time |
|---|---|---|
| Standard Shipping (Australia) | $8.99 AUD (Free on orders over $99 AUD) | 3-7 business days |
| Express Shipping (Australia) | $12.99 AUD | 1-3 business days |
| Standard Shipping (New Zealand) | $14.99 AUD (Free on orders over $99 AUD) | 5-10 business days |
| Express Shipping (New Zealand) | $19.99 AUD | 3-7 business days |
- All orders are shipped via Australia Post.
- Delivery times are estimates and may vary due to factors beyond our control (e.g., weather, carrier delays, customs clearance in New Zealand).
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your package on the Australia Post website: auspost.com.au
5. Address & Delivery Issues
- Please ensure that your shipping address is correct before completing your purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer.
- If a package is returned due to an incorrect address, the customer will be responsible for additional shipping fees to resend the order.
6. Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us at contact@lushstrands.com.au within 7 days of delivery.
- For damaged items, please provide photographic evidence of the damage.
- We will work with Australia Post to resolve any lost or delayed shipment issues.
7. Public Holidays & Delays
- Orders placed during Australian public holidays may take longer to process.
- Shipping delays caused by external factors (such as COVID-19 restrictions, carrier strikes, or extreme weather) are beyond our control.
8. Contact Us
If you have any questions regarding your shipment, feel free to reach out to us at contact@lushstrands.com.au.